Choosing a Pet Cremation Service – A Few Helpful Tips

Losing a Newfoundland is heartbreaking, and making decisions at such a difficult time can feel overwhelming. We are often asked what owners should look for when choosing a pet cremation service, so we hope these simple tips will help.

We know many owners are feeling worried following recent events and have been asking what they should do when arranging a pet cremation or if they have questions about one that has already taken place.

As a charity, we cannot comment on individual cases or any ongoing investigations. However, we hope the following general guidance will help owners make informed decisions and know where to turn if they have questions.

If you would like your dog’s ashes returned, ask for an individual (private) cremation and ask the provider to explain exactly what this means. A reputable crematorium should be happy to answer your questions.

The APPCC (Association of Private Pet Cemeteries and Crematoria) Code of Conduct states that an individual cremation should be carried out with one pet alone in the cremation chamber, with all visible remains collected before another cremation takes place.

Before planning, ask:

• Is my dog being individually cremated?
• How will my dog be identified throughout the process?
• How and when will the ashes be returned?
• Can you explain your cremation process?
• Are you a member of the Association of Private Pet Cemeteries and Crematoria (APPCC)?

If your vet is arranging the cremation, ask which crematorium they use. Remember, you can request an alternative provider if you wish.

Most importantly, don't be afraid to ask questions. A reputable provider will understand that owners want reassurance and will be happy to explain their procedures.

If your pet has already been cremated and you have concerns

We understand that some owners may now be feeling anxious. If you have concerns, try not to make assumptions. Instead, gather as much factual information as you can.

• Keep any invoices, receipts, certificates and correspondence.
• If your vet arranged the cremation, contact them first for details of the provider used.
• If you dealt directly with the crematorium, ask them to explain how your pet was identified, how the cremation was carried out and how the ashes were returned.
• Keep a record of any questions you ask and the answers you receive.
• If you believe your consumer rights may have been affected, you can seek advice through the Citizens Advice consumer service, who can refer matters to Trading Standards where appropriate.

Unfortunately, once a cremation has taken place, there is usually no independent way to verify the identity of returned ashes. While this uncertainty can be upsetting, asking questions, gathering information and keeping records is the best place to start.

The Newfoundland Canine Trust understands how distressing this situation may be for many owners. If you have concerns, we encourage you to seek factual information through the appropriate channels and allow any official investigations to take their course.

This guidance is provided as general information only. It does not relate to any individual business or ongoing investigation.